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Triphile Privacy Policy

Effective Date: September 7, 2026

Triphile (”Triphile”, “we”, “our”, or “us”) respects your privacy.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit a Triphile form, join our WhatsApp community, communicate with us, or participate in our pre-launch travel companion service.

Triphile is currently pre-launch and not yet incorporated. Our current community and matching process is operated manually while we build the Triphile app.

This Privacy Policy describes our current practices and, where relevant, explains how certain practices may change when the Triphile app becomes available.

1. INFORMATION WE COLLECT

The information we collect depends on how you interact with Triphile.

Information you provide

When you submit a Triphile form, join our community, contact us, or participate in the manual matching process, we may collect:

  • Name
  • Email address
  • Phone number
  • Age
  • City
  • Gender, where voluntarily provided
  • Destination preferences
  • Preferred travel dates
  • Budget
  • Interests
  • Travel style
  • Travel pace
  • Travel frequency
  • Trip preferences
  • Travel deal-breakers
  • Previous travel experience
  • Social or professional profile links, such as Instagram or LinkedIn
  • Answers to questions you provide through our forms
  • Information you voluntarily provide during phone calls
  • Feedback and suggestions you provide to Triphile

We currently do not ask users to upload profile photos, government ID documents, selfies or emergency contacts through our Triphile form.

2. HOW THE CURRENT TRIPHILE PROCESS WORKS

The current Triphile experience works through a website, WhatsApp community and manual matching process.

The general process is:

Submit the form → we create your travel profile → we review potentially compatible travellers → we contact relevant travellers → if everyone agrees to connect, we create a trip-specific WhatsApp group → travellers plan the trip together.

Trip requests are not directly posted by members in the community.

If you are looking for travel companions, you submit the Triphile form so we can understand your travel preferences and identify people who may be suitable for the same trip.

This manual process is temporary and exists while we build the Triphile app.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Create your travel profile

We use information from your form and conversations to understand how you travel, including your:

  • Interests
  • Budget
  • Dates
  • Destination
  • Pace
  • Travel style
  • Preferences
  • Previous travel experience

Find compatible travel companions

During the current pre-launch process, Triphile may manually review profiles and identify people who appear suitable for the same trip.

We may consider factors such as destination, dates, budget, interests, travel style, pace and other preferences you provide.

Contact potential travel companions

If we believe another traveller may be suitable for your trip, we may contact you and/or them to determine whether both sides are interested in connecting.

Create trip groups

If the relevant travellers agree to connect, we may create a trip-specific WhatsApp group so they can communicate and plan together.

Improve Triphile

We may use information and feedback to:

  • Improve our manual matching process
  • Understand traveller preferences
  • Develop future product features
  • Improve onboarding
  • Improve our website
  • Understand which destinations and travel types are in demand
  • Test and improve the Triphile experience

Communicate with you

We may contact you about:

  • Your travel request
  • Potential travel companions
  • Trip planning
  • Community updates
  • Product updates
  • Feedback
  • Research
  • Important changes to our services or policies

We may also send marketing communications where permitted by applicable law. You can opt out of promotional communications.

4. SOCIAL AND PROFESSIONAL PROFILE INFORMATION

You may voluntarily provide links to social or professional accounts such as Instagram or LinkedIn.

As part of our current manual process, we may review publicly available information from these profiles to help us understand whether a potential traveller appears genuine and suitable to connect with another traveller.

We may also have a short phone conversation with potential matched travellers and ask general questions about their travel experience, expectations and preferences.

This process is intended to help us make better introductions.

It does not guarantee a person’s identity, character, safety or compatibility.

5. INFORMATION SHARED WITH OTHER TRAVELLERS

If we identify travellers who may be suitable for the same trip, we may share relevant profile information with them so that they can decide whether they are comfortable connecting.

We will generally seek agreement before creating a trip-specific group.

Once you voluntarily share information directly with another traveller or in a WhatsApp group, Triphile cannot control how that person subsequently uses or stores the information.

Please use your own judgement before sharing sensitive personal information.

6. WHATSAPP COMMUNITY

The current Triphile community operates through WhatsApp.

If you join the community, information such as your phone number, name and information visible through WhatsApp may be available to other participants depending on WhatsApp’s features and settings.

Trip-specific WhatsApp groups may be created when travellers agree to connect.

WhatsApp is a third-party platform and its own terms, privacy practices and technical functionality apply to your use of WhatsApp.

Triphile does not control how WhatsApp processes information on its platform.

You can choose not to join the Triphile WhatsApp community.

7. WEBSITE, COOKIES AND TRACKING

Our website currently uses:

  • Google Analytics
  • Meta Pixel
  • Google Tag Manager
  • Facebook/Instagram conversion tracking
  • Brevo

These technologies may collect information about your website activity, traffic source, device, approximate location, interactions and conversions.

We use this information to:

  • Understand website usage
  • Improve the website
  • Measure marketing performance
  • Understand advertising campaigns
  • Measure form submissions
  • Communicate with users who have requested information

See our Cookie Policy for more information.

8. INFORMATION SHARING

We do not sell your personal information.

We may share information with service providers that help us operate Triphile, including providers for:

  • Website hosting
  • Forms
  • Email
  • Analytics
  • Advertising
  • Conversion tracking
  • Communications
  • Storage
  • Security
  • Technical services

We may also disclose information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful requests
  • Prevent fraud or abuse
  • Protect users or others
  • Enforce our Terms or Community Guidelines
  • Establish, exercise or defend legal claims

We may also transfer information as part of a future merger, acquisition, financing or sale of assets, subject to applicable law.

9. OPTIONAL SUPPORT CONTRIBUTION

The current Triphile community does not have a mandatory paid membership or hard paywall.

During the pre-launch phase, we may offer some community members an optional ₹299/month contribution to support Triphile’s work and receive additional assistance such as manual travel-companion matching and itinerary planning.

This is currently voluntary.

We have not collected payment under this arrangement at the time this policy was published.

If we formally introduce paid services, we will provide applicable payment, cancellation and refund terms before payment is made.

10. FUTURE TRIPHILE APP

Triphile is currently building its app.

The future product may include features such as:

  • In-app travel profiles
  • Identity verification
  • Selfie verification
  • Trip discovery
  • Compatibility recommendations
  • Trust and reputation features
  • Location-based features
  • Trip planning
  • Payments
  • An SOS feature

These features are not necessarily available today.

When new features require us to collect additional personal information, we will update this Privacy Policy and provide additional notices where required.

11. SAFETY INFORMATION

The future Triphile product is expected to include a simple SOS feature that can allow a traveller to request assistance.

We are not currently operating a dedicated emergency-response service.

If you are in immediate danger, contact the appropriate local emergency services first.

When Triphile’s safety features become available, we will explain what information is collected and how it is used.

12. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required by law.

We may retain information where necessary for:

  • Operating the community
  • Maintaining travel profiles
  • Managing trip history
  • Safety and fraud prevention
  • Resolving disputes
  • Legal or regulatory obligations
  • Protecting our rights

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable law.

13. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights including:

  • Accessing information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion
  • Withdrawing consent where consent is the basis for processing
  • Requesting information about our processing of your personal information
  • Raising a privacy complaint or grievance

India’s Digital Personal Data Protection framework provides rights relating to access, correction, updating, erasure and grievance redressal. (MeitY)

To make a privacy request:

Email: contact@triphile.com

We may need to verify your identity before processing certain requests.

14. DATA SECURITY

We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or third-party platform can guarantee absolute security.

If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps to investigate, mitigate and notify relevant parties where required.

15. AGE REQUIREMENT

Triphile is designed primarily for people aged 18 and above.

During the current pre-launch WhatsApp community and manual matching phase only, we may, in limited circumstances, allow someone around 17 to participate where appropriate parent or guardian consent has been obtained.

This is a temporary pre-launch exception.

It does not apply to the Triphile app or future in-app services.

The Triphile app is intended to be 18+.

We may refuse participation where we cannot reasonably establish age or required parental consent.

16. THIRD-PARTY SERVICES

Triphile may use third-party services including WhatsApp, Google, Meta, Brevo and other technology providers.

Third-party services operate under their own terms and privacy policies.

This Privacy Policy governs Triphile’s handling of personal information and does not control the independent practices of third parties.

17. INTERNATIONAL PROCESSING

Some third-party providers may process or store information outside India.

Where applicable, we will take reasonable steps required by law to protect personal information during such processing.

18. CHANGES TO THIS POLICY

We may update this Privacy Policy as Triphile evolves.

If we make material changes to how we collect or use personal information, we will update the effective date and provide additional notice where required.

19. CONTACT

For privacy questions, complaints or requests:

Email: contact@triphile.com

Website: https://triphile.com

Triphile is currently pre-incorporation. Legal entity details will be updated when applicable.